Didn’t receive an account activation email¶

If you didn’t receive an account activation email to the address you entered during installation, double-check your spam folder. If the email didn’t arrive, check with your hosting provider about whether or not the server is able to send email via PHP’s mail function.

We strongly recommend running ThinkUp on a web server which can send email.

If your web host is unable to send email via PHP’s mail function, several ThinkUp functions are affected:

• You won’t receive the initial account activation email during ThinkUp installation
• New users will not receive an account activation email when they fill out the registration form
• You won’t receive the authorization link to upgrade your ThinkUp installation when updating the application
• Users won’t receive an email to reset their password when using the “Forgot Password” link

You can manually activate user accounts by setting the is_activated field equal to 1 in ThinkUp’s owners table. Here’s how to directly access your ThinkUp database to make changes to it.