My administrator account is deactivated ======================================= Normally an administrator can reactivate deactivated user accounts in :doc:`Settings > All Accounts `. However, that's not possible if the administrator's account has been deactivated. Manually reactivate an administrator's ThinkUp account by setting the is_activated field equal to 1 in the ThinkUp installation's owners table. Here's how to :doc:`directly access your ThinkUp database to make this change `.